Refund policy

Returns

At Truce, we take product safety and hygiene seriously. Because our products are consumable goods, we do not accept returns once an order has been delivered.

This policy is in place to protect the quality, safety, and integrity of all products sold through our store.

If you have any questions about your order, you can contact us through the contact details provided on our website.

Damages and issues

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you received the wrong product, please contact us as soon as possible.

To help us review the issue quickly, please include your order number and clear photos of the item and packaging. If the issue is confirmed, we will work with you to provide an appropriate solution.

Non-returnable items

Due to the nature of our products, all dietary supplements, including capsules and other consumable items, are considered non-returnable.

We cannot accept returns for products that have been delivered, opened, used, partially used, or tampered with.

We also do not accept returns on sale items or gift cards, unless required by applicable law.

Exchanges

We do not offer direct exchanges. If there is a problem with your order, such as damage or receiving the wrong item, please contact us and we will review the issue.

Refunds

Because our products are consumable goods, we do not offer refunds for orders that have been successfully delivered, except in cases where the item arrived damaged, defective, or incorrect.

If your case is approved, any refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us through the contact details provided on our website.